This policy is established to ensure transparency, product quality, customer satisfaction, and fair business practices for all purchases made from our artificial jewellery store.

1. Product Information & Quality

• All products sold by our store are artificial/fashion jewellery and are not represented as real gold, silver, diamonds, or other precious materials unless specifically stated.
• Due to photography, lighting, screen settings, and manufacturing variations, the actual color or appearance of an item may vary slightly from the displayed images.
• Minor variations in handmade or handcrafted jewellery are considered normal and are not treated as manufacturing defects.

2. Exchange Policy

• Customers may request an exchange within 7 days of purchase or delivery, provided the item is unused, unworn, undamaged, and in its original packaging.
• The original receipt, invoice, or proof of purchase must be provided for an exchange.
• Earrings, nose rings, and other pierced jewellery are non-exchangeable for hygiene reasons, unless the item is received damaged or defective.
• Items purchased during clearance or final-sale promotions are not eligible for exchange unless otherwise stated.

3. Return & Refund Policy

• We generally do not offer refunds for a change of mind.
• If an incorrect, damaged, or defective product is supplied, the customer must contact the store within 24 hours of receiving the order.
• After verification, the store may offer a replacement, exchange, store credit, or refund, depending on the circumstances.
• Products damaged due to misuse, improper storage, exposure to chemicals, water, perfume, or normal wear and tear are not eligible for a refund or replacement.

4. Jewellery Care

To maintain the appearance and life of artificial jewellery, customers are advised to:

• Keep jewellery away from water, perfume, lotion, cosmetics, hairspray, and other chemicals.
• Remove jewellery before bathing, swimming, exercising, or sleeping.
• Store each item separately in a dry jewellery box, pouch, or airtight container.
• Clean jewellery gently with a soft, dry cloth after use.
• Avoid excessive pulling, bending, scratching, or pressure.

The store cannot guarantee that artificial jewellery will remain permanently free from fading, discoloration, or tarnishing.

5. Skin Sensitivity & Allergies

Customers with sensitive skin or known metal allergies should review available product information before purchasing. Individual reactions may vary, and the store cannot guarantee that every artificial jewellery product will be suitable for every skin type.

6. Orders & Payments

• Orders will only be confirmed after the required payment or payment confirmation has been received.
• Customers are responsible for providing accurate contact, delivery, and order information.
• Prices and promotions may change without prior notice; however, confirmed and paid orders will be processed according to the agreed price.
• The store reserves the right to cancel an order in case of stock errors, pricing errors, payment issues, or other reasonable operational circumstances. Any amount already paid for a cancelled order will be handled according to the applicable refund terms.

7. Delivery Policy

• Estimated delivery times are provided for convenience and may vary due to courier operations, public holidays, weather, or circumstances beyond the store’s reasonable control.
• Customers must provide a complete and accurate delivery address and contact number.
• Additional delivery charges resulting from an incorrect address, failed delivery, or customer-requested redelivery may be charged to the customer.

8. Damaged or Incorrect Orders

If a customer receives a damaged or incorrect item, they should contact us within 48 hours and provide the order details along with clear photographs or other reasonable evidence of the issue.

Customers should not use or alter the product while a damage or incorrect-item claim is under review.

9. Promotions & Discounts

• Promotional offers and discount codes are subject to their stated validity periods and conditions.
• Unless specifically stated, multiple discounts cannot be combined on the same purchase.
• Promotional and clearance items may have separate exchange or return conditions, which will be communicated at the time of purchase.

10. Customer Conduct

We are committed to treating every customer professionally and respectfully. Customers are likewise expected to communicate respectfully with store employees and representatives. Fraudulent claims, abusive behavior, threats, or misuse of store policies may result in refusal of service where permitted by applicable law.

11. Policy Acceptance

By purchasing from our store, the customer acknowledges and accepts these policies, subject to any rights and protections provided by applicable consumer laws.

WhatsApp: +92 3110658404
Email: syedfahadsherazi753@gmail.com